Gil Hecht, CEO, Continuity Software

Author Archives: Gil Hecht, CEO, Continuity Software

Anatomy of a service outage: How did we get here?

Although vendor-written, this contributed piece does not promote a product or service and has been edited and approved by Network World editors.

As euphemisms go, it's hard to beat the term “service outage” as used by IT departments. While it sounds benign -- something stopped working but tech teams will soon restore order -- anyone familiar with the reality knows the term really means “Huge hit to bottom line.”

A quick perusal of the tech news will confirm this. Delta Airline’s global fleet was just grounded by a data center problem.  A recent one day service outage at Salesforce.com cost the company $20 million.  Hundreds of thousands of customers were inconvenienced in May when they couldn't reach Barclays.com due to a “glitch.” And a service outage at HSBC earlier this year prompted one of the Bank of England's top regulators to lament that, “Every few months we have yet another IT failure at a major bank... We can’t carry on like this.”

To read this article in full or to leave a comment, please click here

Anatomy of a service outage: How did we get here?

Although vendor-written, this contributed piece does not promote a product or service and has been edited and approved by Network World editors.As euphemisms go, it's hard to beat the term “service outage” as used by IT departments. While it sounds benign -- something stopped working but tech teams will soon restore order -- anyone familiar with the reality knows the term really means “Huge hit to bottom line.”A quick perusal of the tech news will confirm this. Delta Airline’s global fleet was just grounded by a data center problem.  A recent one day service outage at Salesforce.com cost the company $20 million.  Hundreds of thousands of customers were inconvenienced in May when they couldn't reach Barclays.com due to a “glitch.” And a service outage at HSBC earlier this year prompted one of the Bank of England's top regulators to lament that, “Every few months we have yet another IT failure at a major bank... We can’t carry on like this.”To read this article in full or to leave a comment, please click here

Anatomy of a service outage: How did we get here?

Although vendor-written, this contributed piece does not promote a product or service and has been edited and approved by Network World editors.As euphemisms go, it's hard to beat the term “service outage” as used by IT departments. While it sounds benign -- something stopped working but tech teams will soon restore order -- anyone familiar with the reality knows the term really means “Huge hit to bottom line.”A quick perusal of the tech news will confirm this. Delta Airline’s global fleet was just grounded by a data center problem.  A recent one day service outage at Salesforce.com cost the company $20 million.  Hundreds of thousands of customers were inconvenienced in May when they couldn't reach Barclays.com due to a “glitch.” And a service outage at HSBC earlier this year prompted one of the Bank of England's top regulators to lament that, “Every few months we have yet another IT failure at a major bank... We can’t carry on like this.”To read this article in full or to leave a comment, please click here