Cloudflare incident on September 17, 2024

On September 17, 2024, during routine maintenance, Cloudflare inadvertently stopped announcing fifteen IPv4 prefixes, affecting some Business plan websites for approximately one hour. During this time, IPv4 traffic for these customers would not have reached Cloudflare, and users attempting to connect to websites assigned addresses within those prefixes would have received errors. 

We’re very sorry for this outage. 

This outage was the result of an internal software error and not the result of an attack. In this blog post, we’re going to talk about what the failure was, why it occurred, and what we’re doing to make sure this doesn’t happen again.

Background

Cloudflare assembled a dedicated Addressing team in 2019 to simplify the ways that IP addresses are used across Cloudflare products and services. The team builds and maintains systems that help Cloudflare conserve and manage its own network resources. The Addressing team also manages periodic changes to the assignment of IP addresses across infrastructure and services at Cloudflare. In this case, our goal was to reduce the number of IPv4 addresses used for customer websites, allowing us to free up addresses for other purposes, like deploying infrastructure in new locations. Since IPv4 addresses are a finite Continue reading