Compared to other corporate functions, women are significantly underrepresented in IT leadership positions. According to CEB data, women currently represent 38 percent of all functional leaders in North America. However, they represent just 28 percent of IT leaders.The potential for negative public scrutiny is a primary concern stemming from this gender gap, but there is another often hidden concern: An IT gender gap can create challenges in effectively delivering on customer services. As IT shifts from serving as builders of internal IT products towards builders of customer-facing digital service experiences, it’s critical to have IT leaders reflect the customer base that they serve.To read this article in full or to leave a comment, please click here