Over the past two decades, the personal communications habits of Americans have profoundly changed. CTIA – The Wireless Association reported that the penetration of cellular devices surpassed 100 percent in 2012, and as of the latest 2014 report, penetration is now at 110 percent.

With so many mobile devices deployed, it isn't surprising that the majority of calls to our nation’s 911 emergency public safety answering points (PSAP) originate from those devices. In fact, most U.S. dispatch agencies will tell you that wireless callers are responsible for at least 80 percent of their emergency call volume. Likewise, in the European Union, that number is well into the 90 percent range in many locations. 

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