Improving Cloudflare’s products and services, one feature request at a time

I started at Cloudflare in April 2018. I was excited to join an innovative company that operates with integrity and takes customer needs into account when planning product roadmaps. After 2.5 years at Cloudflare, this excitement has only grown, as it has become even clearer that our customers’ feedback is essential to our business. At an all-hands meeting this November, Michelle Zatlyn, our co-founder and COO, said that “every time we see things and approach problems from the lens of a customer, we make better decisions.” One of the ways we make these decisions is through Customer Success Managers funneling our customers’ feedback to our product and engineering teams.

As a Strategic Customer Success Manager, I meet regularly with my customers to better understand their experience with Cloudflare and work cross-functionally with our internal teams to continually improve it. One thing my customers often mention to me, regardless of industry or size, is their appreciation that their feedback is not only heard but understood and actioned. We are an engineering-driven company that remains agile enough to Continue reading