Although vendor-written, this contributed piece does not advocate a position that is particular to the author’s employer and has been edited and approved by Network World editors.

Most companies now use a range of cloud applications, and uptime performance for those applications is measured by Service Level Agreements (SLAs). These agreements acknowledge that glitches, system crashes and downtime have an enormous impact on business continuity and can adversely affect customer loyalty and churn. Gartner estimates downtime can cost major corporations as much as $100,000 per hour.

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