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Category Archives for "EtherealMind"

Why Enterprise IT Customers Are Stupid

There are many ways that buyers of Enterprise IT are stupid. Mostly its bad leadership and poor management that leads to poor decisions and processes like ITIL. Sometimes its pride preventing you from admitting failure, or the allure of a free steak lunch (putting one over your salary owner by paying for it with overpriced […]

Is Networking Complex/Hard ?

Its not complicated (natch). Its distributed. And we don’t have visibility to know. Distributed Systems What makes networking hard ? A network is a distributed system where state must be shared between devices that are unreliably connected. Its a fallacy that a network will ever be reliable or predictable. Skills Network technologies and their fundamentals […]

Too Big To Fail is More Likely to Fail ?

People think that big companies are too big to fail and thats why you should buy from big companies.  Except that this is no longer true. To whit: HPE just divested all of its software assets. While HPE maintains a substantial interest in the new owner, I’m confident that HPE will walk away from those […]

Using Sales People for Tech Support is Expensive

First published in Human Infrastructure Magazine in Oct 2017. When something goes wrong with a product, your first stop is likely to be tech support. Those painfully expensive maintenance agreements that you pay for every year get you access to ‘world class’ support services. ORLY? Hopefully the problems occur after you bought and deployed the […]

Lockin In Enterprise IT – Video

We all know that ‘lock in’ is inevitable. You make a choice and then you live with the consequences of what you have bought. However, I see a number of area where vendors are actively promoting lockin to capture unearned profits and control their partners. These dark patterns are not always obvious and I wanted […]
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