Pump-Up your ITIL with Automation

In the world of automation and agility, it seems that Information Technology Infrastructure Library (ITIL) doesn’t have a role to play anymore, being marked as an “old school” framework. Can it be the end of the methodology after it served numerous IT organizations for so long as a guideline and blueprint for their processes?

This series of articles shows how automation, and more specifically Red Hat Ansible Automation Platform and the principles of Infrastructure as Code (IaC), can help bring some of the ITIL topics into the agile and automated bliss:

• Configuration management
• Change and release management
• Incident and problem management

So let’s step into the topic of configuration management and what everybody still knows as CMDB (Configuration Management Database) even if ITIL has since long titled it as CMS (Configuration Management System). This name change was meant to highlight the fact that the function can be fulfilled by a combination of multiple databases and tools, but it won’t matter here, so we’ll stick to the infamous CMDB term.

Do you love your CMDB? Probably not, according to my experience with numerous customers. The data is generally outdated and wrong, considered useless, which means that its maintenance is considered a Continue reading