Axelos defines IT Service Management (ITSM) as the implementation and management of quality IT services that meet the needs of the business. IT service management is performed by IT service providers through an appropriate mix of people, process and information technology. A widely adopted framework for ITSM is IT Infrastructure Library (ITIL).ITIL refers to a set of best-practice publications for IT service management. Owned by the U.K. Cabinet Office, ITIL gives guidance on the provision of quality IT services and the processes, functions and other capabilities needed to support them. The ITIL framework is based on a service lifecycle and consists of five lifecycle stages (service strategy, service design, service transition, service operation and continual service improvement), each of which has its own supporting publication.To read this article in full or to leave a comment, please click here
Save for the frequently used business critical data and the all-time low prices of disk storage, any CFO talking to an open-minded systems administrator will come to the conclusion that tape wins all the time for data archiving.When you take several regulations—such as The Sarbanes-Oxley Act of 2002 (SOX) and the Health Insurance Portability and Accountability Act of 1996 (HIPAA), which requires data to be retained for six years from the date of its creation or the date when it was last in effect, whichever is later—and other regulators like Financial Industry Regulatory Authority (FINRA) and Security Exchange Commission (SEC), you realize that extended retention of up to seven years is mandated by the aforementioned acts and regulatory bodies.To read this article in full or to leave a comment, please click here
Fredrick Dande