Greg Ferro

Author Archives: Greg Ferro

Using Sales People for Tech Support is Expensive

First published in Human Infrastructure Magazine in Oct 2017. When something goes wrong with a product, your first stop is likely to be tech support. Those painfully expensive maintenance agreements that you pay for every year get you access to ‘world class’ support services. ORLY? Hopefully the problems occur after you bought and deployed the […]

Lockin In Enterprise IT – Video

We all know that ‘lock in’ is inevitable. You make a choice and then you live with the consequences of what you have bought. However, I see a number of area where vendors are actively promoting lockin to capture unearned profits and control their partners. These dark patterns are not always obvious and I wanted […]
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