In my recent blog entry, I talked about the future of the traditional IT organization and the need for sound governance and processes in the implementation of IT solutions, especially if they are leveraged through cloud and outsourced solution suppliers.IT service management (ITSM) and IT infrastructure library (ITIL) have become the dominant approach and best practices for operational excellence in most IT organizations. Yet, I question why so many have implemented only four or five of the 26 defined ITIL 2011 processes given the strength and magnitude of guidance that the ITIL IT service lifecycle provides.To read this article in full or to leave a comment, please click here
Welcome to ITSM and Beyond, a new blog inspired by honest conversations with CIOs and the fundamental way they have pursued transformative information technology and IT Service Management (ITSM) strategies.It must be human nature to attempt to be a prognosticator, since it seems we are constantly trying to predict the future. Sometimes it’s something simple and immediate, such as predicting tomorrow’s weather. Other times we look farther into the future, like trying to predict where our careers will take us. Regardless of what we are trying to predict, if we can do so accurately, then we will make good decisions and be successful in meeting our goals and objectives.To read this article in full or to leave a comment, please click here
Welcome to ITSM and Beyond, a new blog inspired by honest conversations with CIOs and the fundamental way they have pursued transformative information technology and IT Service Management (ITSM) strategies.It must be human nature to attempt to be a prognosticator, since it seems we are constantly trying to predict the future. Sometimes it’s something simple and immediate, such as predicting tomorrow’s weather. Other times we look farther into the future, like trying to predict where our careers will take us. Regardless of what we are trying to predict, if we can do so accurately, then we will make good decisions and be successful in meeting our goals and objectives.To read this article in full or to leave a comment, please click here
Mark Blanke