From reactive to proactive: closing the phishing gap with LLMs

Email security has always been defined by impermanence. It is a perpetual call-and-response arms race, where defenses are only as strong as the last bypass discovered and attackers iterate relentlessly for even marginal gains. Every control we deploy eventually becomes yesterday’s solution.

What makes this challenge especially difficult is that our biggest weaknesses are, by definition, invisible.

This problem is best illustrated by a classic example from World War II. Mathematician Abraham Wald was tasked with helping Allied engineers decide where to reinforce bomber aircraft. Engineers initially focused on the bullet holes visible on planes returning from missions. Wald pointed out the flaw: they were reinforcing the areas where planes could already take damage and survive. The true vulnerabilities were on the planes that never came back.

Email security faces an identical hurdle: our detection gaps are unseen. By integrating LLMs, we advance email phishing protection and move from reactive to proactive detection improvement.

The limits of reactive defense

Traditional email security systems improve primarily through user-reported misses. For example, if we marked a spam message as clean, customers can send us the original EML to our pipelines for our analysts to analyze and update our models. This feedback loop Continue reading