My Thoughts On The Death Of IP Telephony

A Candlestick Phone (image courtesy of Wikipedia)
Greg Ferro (@EtherealMind) posted a thought provoking article about collaboration in his Human Infrastructure magazine (which you should be reading). He talks about the death of IP Telephony and the rise of asynchronous communications methods like Slack. He’s got a very interesting point of view. I just happen to disagree with a few of his assertions.
IP Telephony Is Only Mostly Dead
Greg’s stance that IP Telephony is dead is a bit pointed to say the least. He is correct that the market isn’t growing. It is also true that a great number of new workers entering the workforce prefer to use their smartphones for communications, especially the asynchronous kind. However, desk phones are a huge part of corporate communications going forward.
IT shops have a stilted and bizarre world view. If you have a workforce that has to be mobile, whether it be for making service calls or going to customer sites for visits, you have a disproportionately large number of mobile users for sure. But what about organizations that don’t have large mobile populations? What about financial firms or law offices or hospitals? What about retail organizations? These Continue reading

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