Announcing Cloudflare Incident Alerts

A lot of people rely on Cloudflare. We serve over 46 million HTTP requests per second on average; millions of customers use our services, including 31% of the Fortune 1000. And these numbers are only growing.

Given the privileged position we sit in to help the Internet to operate, we’ve always placed a very large emphasis on transparency during incidents. But we’re constantly striving to do better.

That’s why today we are excited to announce Incident Alerts — available via email, webhook, or PagerDuty. These notifications are accessible easily in the Cloudflare dashboard, and they’re customizable to prevent notification overload. And best of all, they’re available to everyone; you simply need a free account to get started.

Lifecycle of an incident

Without proper transparency, incidents cause confusion and waste resources for anyone that relies on the Internet. With so many different entities working together to make the Internet operate, diagnosing and troubleshooting can be complicated and time-consuming. By far the best solution is for providers to have transparent and proactive alerting, so any time something goes wrong, it’s clear exactly where the problem is.

Cloudflare incident response

We understand the importance of proactive and transparent alerting around incidents. We have Continue reading

Introducing new Cloudflare for SaaS documentation

As a SaaS provider, you’re juggling many challenges while building your application, whether it’s custom domain support, protection from attacks, or maintaining an origin server. In 2021, we were proud to announce Cloudflare for SaaS for Everyone, which allows anyone to use Cloudflare to cover those challenges, so they can focus on other aspects of their business. This product has a variety of potential implementations; now, we are excited to announce a new section in our Developer Docs specifically devoted to Cloudflare for SaaS documentation to allow you take full advantage of its product suite.

Cloudflare for SaaS solution

You may remember, from our October 2021 blog post, all the ways that Cloudflare provides solutions for SaaS providers:

• Set up an origin server
• Encrypt your customers’ traffic
• Keep your customers online
• Boost the performance of global customers
• Support custom domains
• Protect against attacks and bots
• Scale for growth
• Provide insights and analytics

However, we received feedback from customers indicating confusion around actually using the capabilities of Cloudflare for SaaS because there are so many features! With the existing documentation, it wasn’t 100% clear how to enhance security and performance, or how to support custom domains. Now, we want Continue reading