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Amazon Connect brings contact centers to the cloud
Amazon today released Connect, a contact center as a service offering hosted in the Amazon Web Services cloud.The move represents AWS attempting to jump into a burgeoning market for cloud-based contact center software, while continuing to push AWS into the enterprise communications market. Just last month AWS announced Chime, a cloud-based Unified Communication as a Service (UCaaS) offering.+MORE AT NETWORK WORLD: Amazon Web Services vs. Microsoft Azure vs. Google Cloud Platform | This is not the sort of publicity Avaya was seeking +To read this article in full or to leave a comment, please click here