Using personality profiling to make call centers more efficient

Andy Traba is Vice President of Behavioral and Data Science at Mattersight, a company that spun out of eLoyalty about six years ago to pursue the idea that you can identify communication preferences through speech analysis and use that knowledge to improve call center performance. Traba, who runs the team that is responsible for generating algorithms that turn freeform conversations into data, as well as the team that builds applications around those datasets, explained how it works to Network World Editor in Chief John Dix. Mattersight Andy Traba, Vice President of Behavioral and Data Science, MattersightTo read this article in full or to leave a comment, please click here

Using personality profiling to make call centers more efficient

Andy Traba is Vice President of Behavioral and Data Science at Mattersight, a company that spun out of eLoyalty about six years ago to pursue the idea that you can identify communication preferences through speech analysis and use that knowledge to improve call center performance. Traba, who runs the team that is responsible for generating algorithms that turn freeform conversations into data, as well as the team that builds applications around those datasets, explained how it works to Network World Editor in Chief John Dix. Mattersight Andy Traba, Vice President of Behavioral and Data Science, MattersightTo read this article in full or to leave a comment, please click here

Intel merges AI operations into a new unit

Intel's artificial intelligence efforts have been scattered over many different units but are now being united into a single operating group.The Artificial Intelligence Products Group will focus on the development of chips and software products tied to machine learning, algorithms, and deep learning.The new group could become Intel's single most important group as companies implement machine learning into operations. Intel is tweaking more chips and developing software to take on workloads like analytics, image recognition, and automation.Intel is designing a new Xeon Phi chip code-named Knights Mill that will focus on machine learning. Additionally, it is applying its wide portfolio of FPGAs (field programmable gate arrays) to artificial intelligence. Intel also offers many software tools for deep learning, like its Deep Learning SDK.To read this article in full or to leave a comment, please click here

Intel merges AI operations into a new unit

Intel's artificial intelligence efforts have been scattered over many different units but are now being united into a single operating group.The Artificial Intelligence Products Group will focus on the development of chips and software products tied to machine learning, algorithms, and deep learning.The new group could become Intel's single most important group as companies implement machine learning into operations. Intel is tweaking more chips and developing software to take on workloads like analytics, image recognition, and automation.Intel is designing a new Xeon Phi chip code-named Knights Mill that will focus on machine learning. Additionally, it is applying its wide portfolio of FPGAs (field programmable gate arrays) to artificial intelligence. Intel also offers many software tools for deep learning, like its Deep Learning SDK.To read this article in full or to leave a comment, please click here

Senate votes to kill FCC’s broadband privacy rules

The U.S. Senate has voted to kill broadband provider privacy regulations prohibiting them from selling customers' web-browsing histories and other data without their permission.The Senate's 50-48 vote Thursday on a resolution of disapproval would roll back Federal Communications Commission rules requiring broadband providers to receive opt-in customer permission to share sensitive personal information, including web-browsing history, geolocation, and financial details with third parties. The FCC approved the regulations just five months ago.To read this article in full or to leave a comment, please click here

Senate votes to kill FCC’s broadband privacy rules

The U.S. Senate has voted to kill broadband provider privacy regulations prohibiting them from selling customers' web-browsing histories and other data without their permission.The Senate's 50-48 vote Thursday on a resolution of disapproval would roll back Federal Communications Commission rules requiring broadband providers to receive opt-in customer permission to share sensitive personal information, including web-browsing history, geolocation, and financial details with third parties. The FCC approved the regulations just five months ago.To read this article in full or to leave a comment, please click here

Snowden’s ex-boss offers tips on stopping insider threats

Steven Bay, a former defense contractor, knows a thing or two about insider threats. For a brief period, he was the boss of Edward Snowden, the famous leaker who stole sensitive files from the U.S. National Security Agency.Recalling the day he learned Snowden had been behind the NSA leaks back in June 2013, Bay said he received texts about the breaking news while in a leadership meeting at a church. The first text said "Sorry man, looks like your worst nightmare came true."To read this article in full or to leave a comment, please click here

Snowden’s ex-boss offers tips on stopping insider threats

Steven Bay, a former defense contractor, knows a thing or two about insider threats. For a brief period, he was the boss of Edward Snowden, the famous leaker who stole sensitive files from the U.S. National Security Agency. Recalling the day he learned Snowden had been behind the NSA leaks back in June 2013, Bay said he received texts about the breaking news while in a leadership meeting at a church. The first text said "Sorry man, looks like your worst nightmare came true."To read this article in full or to leave a comment, please click here

Build candidate personas to help you hire the right talent

If you're trying to improve your ability to attract top talent without sacrificing your commitment to diversity and inclusion, consider using a "candidate persona" strategy.The concept is similar to creating "buyer personas" in marketing, says Maren Hogan, CEO of Red Branch Media, in a session at SourceCon, last week in Anaheim, Calif."A candidate persona is a fictionalized representation of your ideal hire for a specific role. This should mostly be based on data, but it also requires a bit of intuition and even some guesswork. Think about who you are looking for; who is this person? What do they do with their days? What are their primary concerns, inside and outside of work? What hobbies and activities are important to them? What's keeping them up at night?" Hogan says.To read this article in full or to leave a comment, please click here

Worth Reading: Large scale image processing with KAFKA

The digital world is becoming ever more visual. From webcams and drones to closed-circuit television and high-resolution satellites, the number of images created on a daily basis is increasing and in many cases, these images need to be processed in real- or near-real-time. This is a computationally-demanding task on multiple axes: both computation and memory. … At the Seventh International Conference on Computer Science and Information Technology held in Zurich, Switzerland last month, two researchers from the Department of Electrical Engineering at Korea University presented a paper outlining their software-based approach to solving this problem. —Next Platform

The post Worth Reading: Large scale image processing with KAFKA appeared first on 'net work.

FCC clears path for carriers to block more robocalls

The FCC this morning voted 3-0 to give carriers new regulatory cover to combat annoying and oftentimes fraudulent robocalls. The decision backs an ongoing effort begun last year with the establishment of a special government/industry task force.FCC Chairman Ajit Pai called today’s Notice of Proposed Rulemaking “an important first step in ending the scourge of robocalls.”Specifically, the new rules would assure carriers that they are allowed to block calls originating from unassigned numbers and other obvious attempts at fraud such as numbers using 411 or 911 as an area code.In October the FCC reported that a trial of one such anti-spoofing measure cut IRS scam robocalls by 90 percent.To read this article in full or to leave a comment, please click here

Webinar Q&A: Introducing Docker Enterprise Edition (EE)

A few weeks ago we announced Docker Enterprise Edition (EE), the trusted, certified and supported container platform. Docker EE enables IT teams to establish a Containers as a Service (CaaS) environment to converge legacy, ISV and microservices apps into a single software supply chain that is flexible, secure and infrastructure independent. With a built in orchestration architecture (swarm mode) Docker EE allows app teams to compose and schedule simple to complex apps to drive their digital transformation initiatives.

On March 14th we hosted a live webinar to provide an overview and demonstration of Docker EE. View the recorded session below and read through some of the most popular questions.

Frequently Asked Questions

Q: How is Docker EE licensed?

A: Docker EE is licensed per node. A node is an instance running on a bare metal or virtual server. For more details visit www.docker.com/pricing

Q: Is Google Cloud also one of your certified infrastructure partners?

A: Docker EE is available today for both Azure and AWS. Google Cloud is currently offered as a private beta with Docker Community Edition. Learn more in this blog post and sign up at https://beta.docker.com 

Q: What technology Continue reading

Now WikiLeaks threatens to disclose software vulnerabilities

Earlier this month, the notorious info leaker WikiLeaks published a batch of documents from the CIA detailing how the CIA has developed several tools to crack, break into or infect all kinds of devices—from PCs to Smart TVs—even if they are not connected to the internet. At the time, WikiLeaks leader Julian Assange promised that the site would work with the affected tech companies to give them exclusive access to the technical details of those exploits and would not go public with the exploits and back doors. However, it wasn't until this week that WikiLeaks got in contact with the listed tech companies, such as Microsoft, Apple and Google, according to Motherboard, the tech site run by Vice. Citing unnamed sources familiar with the matter, Motherboard said WikiLeaks has made demands on the initial contact with firms but didn't share any of the alleged CIA codes. To read this article in full or to leave a comment, please click here

Now WikiLeaks threatens to disclose software vulnerabilities

Earlier this month, the notorious info leaker WikiLeaks published a batch of documents from the CIA detailing how the CIA has developed several tools to crack, break into or infect all kinds of devices—from PCs to Smart TVs—even if they are not connected to the internet. At the time, WikiLeaks leader Julian Assange promised that the site would work with the affected tech companies to give them exclusive access to the technical details of those exploits and would not go public with the exploits and back doors. However, it wasn't until this week that WikiLeaks got in contact with the listed tech companies, such as Microsoft, Apple and Google, according to Motherboard, the tech site run by Vice. Citing unnamed sources familiar with the matter, Motherboard said WikiLeaks has made demands on the initial contact with firms but didn't share any of the alleged CIA codes. To read this article in full or to leave a comment, please click here

FTC warns on “Can you hear me now” robocall: Hang up!

The Federal Trade Commission this week issued a warning about the irritating and illegal “Can you hear me now?” robocall scam making the rounds on phones across the country. The FTC says it has received hundreds of complaints on the calls which could end up being part of a scam to get your money. +More on Network World: U.S. Marshals warn against dual phone scams+ The Better Business Bureau described the scam earlier this year: “By replying ‘yes,’  ‘sure,’ or other agreeable response, the scammer records the call and uses that sound bite to authorize unwanted charges to the scammers benefit. “It seems like an innocent question, but it can cause undue financial burdens and stress. The scam caller may already have your financial information, which is how they authorize a payment and, if you dispute a charge, the scammer has doctored the recording to make it seems as though you agreed to it.”To read this article in full or to leave a comment, please click here

FTC warns on “Can you hear me now” robocall: Hang up!

The Federal Trade Commission this week issued a warning about the irritating and illegal “Can you hear me now?” robocall scam making the rounds on phones across the country. The FTC says it has received hundreds of complaints on the calls which could end up being part of a scam to get your money. +More on Network World: U.S. Marshals warn against dual phone scams+ The Better Business Bureau described the scam earlier this year: “By replying ‘yes,’  ‘sure,’ or other agreeable response, the scammer records the call and uses that sound bite to authorize unwanted charges to the scammers benefit. “It seems like an innocent question, but it can cause undue financial burdens and stress. The scam caller may already have your financial information, which is how they authorize a payment and, if you dispute a charge, the scammer has doctored the recording to make it seems as though you agreed to it.”To read this article in full or to leave a comment, please click here

Cisco security researcher: Ransomware crowd big on customer service

Cisco Senior Security Researcher Brad Antoniewicz often gets asked whether those who take people’s computers hostage with ransomware actually hold up their end of the bargain and decrypt files when victims pay by bitcoin. “They’re in it to make money…Good customer service is important to these people,” he said, and not at all tongue in cheek, during his lunchtime address on the opening day of SecureWorld Boston this week. Antoniewicz, sporting a RUN DNS t-shirt reflecting his position with the Cisco Umbrella (formerly OpenDNS) team, dove into the topic of ransomware variants like Cerber as part of a broader talk on “An Anatomy of an Attack” and the elaborate ecosystem behind cyberattacks. To read this article in full or to leave a comment, please click here

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