Former insider’s book explores morality of offshore outsourcing
In New York City, IT employees of EmblemHealth recently staged a protest over the decision to outsource their jobs. CEO Karen Ignagni told the employees the company needed to modernize its platforms and didn't have the money or expertise to do this work.Among those at this protest was Phillip Tsen, a former outsourcing project manager. It was once his job to move IT work to outsourcing firms.By joining the demonstration, Tsen wanted to show his support for EmblemHealth workers losing their jobs. Emblem's justifications for its wholesale layoff of its IT employees are similar to those Tsen once made as an outsourcing project manager. The difference is that he just doesn't believe in those arguments anymore.To read this article in full or to leave a comment, please click here