Robotic process automation (RPA) technology typically uses artificial intelligence to handle repetitive, rules-based, back-office tasks. And the market is about to experience a period of "explosive" growth, according to an Everest Group study.To read this article in full or to leave a comment, please click here(Insider Story)
Market conditions are "highly favorable" for buyers of data visualization software because of "steady price drops," according to procurement analysts at IBISWorld Inc.To read this article in full or to leave a comment, please click here(Insider Story)
Nearly half (48 percent) of the customers of IT service providers aren't satisfied with the service they’re getting, according to Everest Group’s global survey of 132 enterprises. That figure includes 25 percent who are “highly unsatisfied.”To read this article in full or to leave a comment, please click here(Insider Story)
CRM software buyers should choose wisely the first time because the software becomes so embedded in the organization that switching to a different vendor is unlikely, according to procurement analysts at market research firm IBIS World Inc.To read this article in full or to leave a comment, please click here(Insider Story)
Providing stand-out customer experiences starts with creating “customer journey maps.” It’s not something CIOs typically know much about, but if you’re headed down the path to becoming a digital business, that’s going to have to change, according to a Forrester Research Inc. report.To read this article in full or to leave a comment, please click here(Insider Story)
User demand for enterprise mobility management (EMM) software continues to grow -- and vendors keep consolidating -- so prices are rising and buyers don't have much power at the negotiating table, according to analysts at IBISWorld Inc.To read this article in full or to leave a comment, please click here(Insider Story)
If your company’s digital transformation has stalled, gone off-track or hasn’t even started, it’s time to kick it into high gear. According to a Forrester Research report, “by 2020, every business will become either a digital predator or digital prey.” To read this article in full or to leave a comment, please click here(Insider Story)
Regrets? These former CIOs have a few. In exit interviews, six ex-CIOs say they wish they’d spent more time engaged with business strategy, studied human psychology or gotten an MBA.To read this article in full or to leave a comment, please click here(Insider Story)
Security teams handling Identity and access management (IAM) are hampered by dirty data and need management help from a chief data officer, according to a new report by TechVision Research.IAM is typically defined as a “security discipline that enables the right individuals to access the right resources at the right times for the right reasons.” But identity data is riddled with errors, which ultimately raise security and privacy risks, the report says.The problems include multiple versions of employee names and titles in various systems — and even “ghost” employees. “We find a plethora of identity data challenges, including multiple authoritative sources of data, inconsistent data, redundant data, old data and misclassification of data,” the report says.To read this article in full or to leave a comment, please click here(Insider Story)
Security teams handling Identity and access management (IAM) are hampered by dirty data and need management help from a chief data officer, according to a new report by TechVision Research.To read this article in full or to leave a comment, please click here(Insider Story)
IT departments eager to meet their goals for digital transformation should evaluate whether their traditional IT vendors are adapting to new technologies fast enough or whether to enlist a new crop of more innovative vendors, says research and advisory firm IDC.To read this article in full or to leave a comment, please click here(Insider Story)
"All too often, the vendors have the upper hand," says research and advisory firm IDC in a recent report. High switching costs or other "vendor control points," such as proprietary technology integrations or overly customized applications, can make it too much trouble for enterprise customers to discontinue using one vendor and switch to another.To read this article in full or to leave a comment, please click here(Insider Story)
Business process management (BPM) systems are essential to creating an efficient organization, but many CIOs today are more focused on trendier topics such as data analytics and CRM, according a report by Technology Evaluation Centers (TEC).To read this article in full or to leave a comment, please click here(Insider Story)
In the next 10 years, companies will regularly tap into a vast pool of independent contractors to get work done on a crowdsourced, pay-as-you-go basis, according to research supported by the Society for Information Management’s Advanced Practices Council.To read this article in full or to leave a comment, please click here(Insider Story)
More and more CEOs are peppering their corporate strategy talks with two words: digital transformation. In fact, market-research firm IDC says “it is becoming increasingly difficult to keep track of all the CEO proclamations related to digital transformation.”To read this article in full or to leave a comment, please click here(Insider Story)
Mitch Betts