Should Technology Mirror Business?

I’ve been in information technology since the early 1990’s, and it’s always been like this: business tells IT what to do, and IT does it. In other words, we make technology mirror business. Which is a fine formula for success, so long as you think business is the engine of innovation. The problem is innovation doesn’t come from one department or place. In fact, innovation most often comes from the intersection of two or more things. Think about it.
When did cars first start being innovative? When they combined the technology that existed in the latest horse drawn carriages with the latest in industrial technology, including internal combustion engines and assembly line production. All three of these came from someplace else—many people don’t know the idea of interchangeable parts came out of the firearms world, rather than the automotive industry. When did innovation come into the Continue reading


