Announcing Workplace Records for Cloudflare for Teams

We wanted to close out Privacy & Compliance Week by talking about something universal and certain: taxes. Businesses worldwide pay employment taxes based on where their employees do work. For most businesses and in normal times, where employees do work has been relatively easy to determine: it's where they come into the office. But 2020 has made everything more complicated, even taxes.

As businesses worldwide have shifted to remote work, employees have been working from "home" — wherever that may be. Some employees have taken this opportunity to venture further from where they usually are, sometimes crossing state and national borders.

In a lot of ways, it's gone better than expected. We're proud of helping provide technology solutions like Cloudflare for Teams that allow employees to work from anywhere and ensure they still have a fast, secure connection to their corporate resources. But increasingly we've been hearing from the heads of the finance, legal, and HR departments of our customers with a concern: "If I don't know where my employees are, I have no idea where I need to pay taxes."

Today we're announcing the beta of a new feature for Cloudflare for Teams to help solve this problem: Continue reading

Welcome to Privacy & Compliance Week: Reflecting Values at Cloudflare’s Core

Tomorrow kicks off Cloudflare's Privacy & Compliance Week. Over the course of the week, we'll be announcing ways that our customers can use our service to ensure they are in compliance with an increasingly complicated set of rules and laws around the world.

Early in Cloudflare's history, when Michelle, Lee, and I were talking about the business we wanted to build, we kept coming back to the word trust. We realized early on that if we were not trustworthy then no one would ever choose to route their Internet traffic through us. Above all else, we are in the trust business.

Every employee at Cloudflare goes through orientation. I teach one of the sessions titled "What Is Cloudflare?" I fill several white boards with notes and diagrams talking about where we fit in to the market. But I leave one for the end so I can write the word TRUST, in capital letters, and underline it three times. Trust is the foundation of our business.

Standing Up For Our Customers from Our Early Days

That's why we've made decisions that other companies may not have. In January 2013 the FBI showed up at our door with a National Security Continue reading

The Cloudflare Radar 2020 Elections Dashboard

There is significant global attention around the upcoming United States election. Through the Athenian Project and Cloudflare for Campaigns, Cloudflare is providing free protection from cyber attacks to a significant number of state and local elections' websites, as well as those of federal campaigns.

One of the bedrocks of a democracy is that people need to be able to get access to relevant information to make a choice about the future of their country. This includes information about the candidates up for election; learning about how to register, and how to cast a vote; and obtaining accurate information on the results.

A question that I’ve been increasingly asked these past few months: are cyberattacks going to impact these resources leading up to and on election day?

Internally, we have been closely monitoring attacks on the broader elections and campaign websites and have a team standing by 24x7 to help our current customers as well as state and local governments and eligible political campaigns to protect them at no cost from any cyberattacks they may see.

The good news is that, so far, cyberattacks have not been impacting the websites of campaigns and elections officials we are monitoring and protecting. Continue reading

Introducing Cloudflare One

Today we’re announcing Cloudflare One™. It is the culmination of engineering and technical development guided by conversations with thousands of customers about the future of the corporate network. It provides secure, fast, reliable, cost-effective network services, integrated with leading identity management and endpoint security providers.

Over the course of this week, we'll be rolling out the components that enable Cloudflare One, including our WARP Gateway Clients for desktop and mobile, our Access for SaaS solution, our browser isolation product, and our next generation network firewall and intrusion detection system.

The old model of the corporate network has been made obsolete by mobile, SaaS, and the public cloud. The events of 2020 have only accelerated the need for a new model. Zero Trust networking is the future and we are proud to be enabling that future. Having worked on the components of what is Cloudflare One for the last two years, we’re excited to unveil today how they’ve come together into a robust SASE solution and share how customers are already using it to deliver the more secure and productive future of the corporate network.

What Is Cloudflare One? Secure, Optimized Global Networking

Cloudflare One is a comprehensive, cloud-based network-as-a-service solution Continue reading

A letter from Cloudflare’s founders (2020)

To our stakeholders:

Cloudflare launched on September 27, 2010 — 10 years ago today. Stopping to look back over the last 10 years is challenging in some ways because so much of who we are has changed radically. A decade ago when we launched we had a few thousand websites using us, our tiny office was above a nail salon in Palo Alto, our team could be counted on less than two hands, and our data center locations on one hand.

As the company grew, it would have been easy to stick with accelerating and protecting developers and small business websites and not see the broader picture. But, as this year has shown with crystal clarity, we all depend on the Internet for many aspects of our lives: for access to public information and services, to getting work done, for staying in touch with friends and loved ones, and, increasingly, for educating our children, ordering groceries, learning the latest dance moves, and so many other things. The Internet underpins much of what we do every day, and Cloudflare’s mission to help build a better Internet seems more Continue reading

Analysis of Today’s CenturyLink/Level(3) Outage

Today CenturyLink/Level(3), a major ISP and Internet bandwidth provider, experienced a significant outage that impacted some of Cloudflare’s customers as well as a significant number of other services and providers across the Internet. While we’re waiting for a post mortem from CenturyLink/Level(3), I wanted to write up the timeline of what we saw, how Cloudflare’s systems routed around the problem, why some of our customers were still impacted in spite of our mitigations, and what appears to be the likely root cause of the issue.

Increase In Errors

At 10:03 UTC our monitoring systems started to observe an increased number of errors reaching our customers’ origin servers. These show up as “522 Errors” and indicate that there is an issue connecting from Cloudflare’s network to wherever our customers’ applications are hosted.

Cloudflare is connected to CenturyLink/Level(3) among a large and diverse set of network providers. When we see an increase in errors from one network provider, our systems automatically attempt to reach customers’ applications across alternative providers. Given the number of providers we have access to, we are generally able to continue to route traffic even when one provider has an issue.

The Edge Computing Opportunity: It’s Not What You Think

Cloudflare Workers® is one of the largest, most widely used edge computing platforms. We announced Cloudflare Workers nearly three years ago and it's been generally available for the last two years. Over that time, we've seen hundreds of thousands of developers write tens of millions of lines of code that now run across Cloudflare's network.

Just last quarter, 20,000 developers deployed for the first time a new application using Cloudflare Workers. More than 10% of all requests flowing through our network today use Cloudflare Workers. And, among our largest customers, approximately 20% are adopting Cloudflare Workers as part of their deployments. It's been incredible to watch the platform grow.

Over the course of the coming week, which we’re calling Serverless Week, we're going to be announcing a series of enhancements to the Cloudflare Workers platform to allow you to build much more complicated applications, lower your serverless computing bills, make your applications even faster, and prove that the Workers platform is secure to its core.

Matthew’s Hierarchy of Developers' Needs

Before the week begins, I wanted to step back and talk a bit about what we've learned about edge computing over the course of the last three years. When we Continue reading

Ladies and Gentlemen… Cloudflare TV!

I'm excited to announce the upcoming launch of Cloudflare TV. A 24x7 live television broadcast, streamed globally via the Cloudflare network. You can tune in to the pre-broadcast station and check out the upcoming schedule at: cloudflare.tv

I'm kicking off the first live broadcast starting at 12:00pm Pacific (1900 UTC) on Monday, June 8 with a conversation with Chris Young (add to calendar). Chris was most recently the CEO of McAfee and has had a career defining the cyber security industry, from his own startup Cyveillance in the 1990s, to leadership positions at AOL, RSA, VMWare, Cisco, and Intel. I hope you'll tune in and then stay tuned for all the content our team has in store.

Which leaves the question: why on earth is Cloudflare launching a 24x7 television station?

The Uniting Power of Television and Tech Conferences

I was born in the 70's, am a child of the 80's, and got started in my career in the 90's. In the background, throughout much of it, was linear television we watched together. Over the last few months I've learned that Michelle Zatlyn, my co-founder and Cloudflare's COO, and I shared a love of Children's Television Network's Continue reading

Cyberattacks since the murder of George Floyd

As we’ve often seen in the past, real world protest and violence is usually accompanied by attacks on the Internet. This past week has been no exception. The shocking murder of George Floyd on May 25 was followed, over the weekend of May 30/31, by widespread protests and violence in the US. At the same time, Cloudflare saw a large uptick in cyberattacks, particularly cyberattacks on advocacy organizations fighting racism.

This chart shows the number of cyberattack HTTP requests blocked by Cloudflare over the last week (blue line) compared to the corresponding week in April a month before (green line). Cloudflare’s scale means that we are blocking attacks in the many 10s of billions per day, but even with that scale it’s clear that during the last week there have been even more attacks than before. And those attacks grew over the weekend.

Digging in a little deeper we can compare the attacks over this past weekend with a corresponding weekend a month before. Over the weekend of April 25/26, Cloudflare blocked a total of 116,317,347,341 (a little over 116 billion cyberattack HTTP requests performing DDoS or trying to break into websites, apps or APIs were blocked).

Since 116,317,347,341 can Continue reading

Moving from reCAPTCHA to hCaptcha

We recently migrated the CAPTCHA provider we use from Google's reCAPTCHA to a service provided by the independent hCaptcha. We're excited about this change because it helps address a privacy concern inherent to relying on a Google service that we've had for some time and also gives us more flexibility to customize the CAPTCHAs we show. Since this change potentially impacts all Cloudflare customers, we wanted to walk through the rationale in more detail.

CAPTCHAs at Cloudflare

One of the services Cloudflare provides is a way to block malicious automated ("bot") traffic. We use a number of techniques to accomplish that. When we are confident something is malicious bot activity we block it entirely. When we are confident it's good human traffic (or a good bot like a search engine crawler) then we let it through. But, sometimes, when we're not 100% sure if something is malicious or good we issue it a “challenge”.

We have different types of challenges, some are entirely automatic, but one requires human intervention. Those challenges are known as CAPTCHAs. That's an acronym for Completely Automated Public Turing Test to Tell Computers and Humans Apart (a few Ts are dropped otherwise it'd be CAPTTTCHA). These Continue reading

Cloudflare Doubling Size of 2020 Summer Intern Class

We are living through extraordinary times. Around the world, the Coronavirus has caused disruptions to nearly everyone's work and personal lives. It's been especially hard to watch as friends and colleagues outside Cloudflare are losing jobs and businesses struggle through this crisis.

We have been extremely fortunate at Cloudflare. The super heroes of this crisis are clearly the medical professionals at the front lines saving people's lives and the scientists searching for a cure. But the faithful sidekick that's helping us get through this crisis — still connected to our friends, loved ones, and, for those of us fortunate enough to be able to continue work from home, our jobs — is the Internet. As we all need it more than ever, we're proud of our role in helping ensure that the Internet continues to work securely and reliably for all our customers.

We plan to invest through this crisis. We are continuing to hire across all teams at Cloudflare and do not foresee any need for layoffs. I appreciate the flexibility of our team and new hires to adapt what was our well-oiled, in-person orientation process to something virtual we're continuing to refine weekly as new people join us.

Continue reading

The Mistake that Caused 1.1.1.3 to Block LGBTQIA+ Sites Today

Today we made a mistake. The mistake caused a number of LGBTQIA+ sites to inadvertently be blocked by the new 1.1.1.1 for Families service. I wanted to walk through what happened, why, and what we've done to fix it.

As is our tradition for the last three years, we roll out new products for the general public that uses the Internet on April 1. This year, one of those products was a filtered DNS service, 1.1.1.1 for Families. The service allows anyone who chooses to use it to restrict certain categories of sites.

Filtered vs Unfiltered DNS

Nothing about our new filtered DNS service changes the unfiltered nature of our original 1.1.1.1 service. However, we recognized that some people want a way to control what content is in their home. For instance, I block social media sites from resolving while I am trying to get work done because it makes me more productive. The number one request from users of 1.1.1.1 was that we create a version of the service for home use to block certain categories of sites. And so, earlier today, we launched 1.1.1. Continue reading

Introducing 1.1.1.1 for Families

Two years ago today we announced 1.1.1.1, a secure, fast, privacy-first DNS resolver free for anyone to use. In those two years, 1.1.1.1 has grown beyond our wildest imagination. Today, we process more than 200 billion DNS requests per day making us the second largest public DNS resolver in the world behind only Google.

Yesterday, we announced the results of the 1.1.1.1 privacy examination. Cloudflare's business has never involved selling user data or targeted advertising, so it was easy for us to commit to strong privacy protections for 1.1.1.1. We've also led the way supporting encrypted DNS technologies including DNS over TLS and DNS over HTTPS. It is long past time to stop transmitting DNS in plaintext and we're excited that we see more and more encrypted DNS traffic every day.

1.1.1.1 for Families

Since launching 1.1.1.1, the number one request we have received is to provide a version of the product that automatically filters out bad sites. While 1.1.1.1 can safeguard user privacy and optimize efficiency, it is designed for direct, fast DNS resolution, not for blocking or Continue reading

Announcing the Beta for WARP for macOS and Windows

Last April 1 we announced WARP — an option within the 1.1.1.1 iOS and Android app to secure and speed up Internet connections. Today, millions of users have secured their mobile Internet connections with WARP.

While WARP started as an option within the 1.1.1.1 app, it's really a technology that can benefit any device connected to the Internet. In fact, one of the most common requests we've gotten over the last year is support for WARP for macOS and Windows. Today we're announcing exactly that: the start of the WARP beta for macOS and Windows.

What's The Same: Fast, Secure, and Free

We always wanted to build a WARP client for macOS and Windows. We started with mobile because it was the hardest challenge. And it turned out to be a lot harder than we anticipated. While we announced the beta of 1.1.1.1 with WARP on April 1, 2019 it took us until late September before we were able to open it up to general availability. We don't expect the wait for macOS and Windows WARP to be nearly as long.

The WARP client for macOS and Windows relies on the Continue reading

Cloudflare During the Coronavirus Emergency

This email was sent to all Cloudflare customers a short while ago

From: Matthew Prince
Date: Thu, Mar 12, 2020 at 4:20 PM
Subject: Cloudflare During the Coronavirus Emergency

We know that organizations and individuals around the world depend on Cloudflare and our network. I wanted to send you a personal note to let you know how Cloudflare is dealing with the Coronavirus emergency.

First, the health and safety of our employees and customers is our top priority. We have implemented a number of sensible policies to this end, including encouraging many employees to work from home. This, however, hasn't slowed our operations. Our network operations center (NOC), security operations center (SOC), and customer support teams will remain fully operational and can do their jobs entirely remote as needed.

Second, we are tracking Internet usage patterns globally. As more people work from home, peak traffic in impacted regions has increased, on average, approximately 10%. In Italy, which has imposed a nationwide quarantine, peak Internet traffic is up 30%. Traffic patterns have also shifted so peak traffic is occurring earlier in the day in impacted regions. None of these traffic changes raise any concern for us. Cloudflare's network is well provisioned Continue reading

Cloudflare for Teams Free for Small Businesses During Coronavirus Emergency

There are a lot of people and businesses worldwide that are currently suffering, so I don't want to waste any time in getting to the point.

Beginning today, we are making our Cloudflare for Teams products free to small businesses around the world. Teams enables remote workers to operate securely and easily. We will continue this policy for at least the next 6 months. We're doing this to help ensure that small businesses that implement work from home policies in order to combat the spread of the virus can ensure business continuity. You can learn more and apply at: https://www.cloudflare.com/smallbusiness

We've also helped launch an online hub where small businesses can see technology services available to them for free or a substantial discount from multiple companies, during the Coronavirus Emergency: https://openforbusiness.org

To understand more about why we're doing this, read on.

The IT Strain of WFH

We have a team at Cloudflare carefully monitoring the spread of the SARS-Coronavirus-2, which is responsible for the COVID-19 respiratory disease. Like at many other companies, we have heeded the advice of medical professionals and government agencies and are increasingly allowing employees to work from home in impacted regions in order Continue reading

Introducing Cloudflare for Teams

Ten years ago, when Cloudflare was created, the Internet was a place that people visited. People still talked about ‘surfing the web’ and the iPhone was less than two years old, but on July 4, 2009 large scale DDoS attacks were launched against websites in the US and South Korea.

Those attacks highlighted how fragile the Internet was and how all of us were becoming dependent on access to the web as part of our daily lives.

Fast forward ten years and the speed, reliability and safety of the Internet is paramount as our private and work lives depend on it.

We started Cloudflare to solve one half of every IT organization's challenge: how do you ensure the resources and infrastructure that you expose to the Internet are safe from attack, fast, and reliable. We saw that the world was moving away from hardware and software to solve these problems and instead wanted a scalable service that would work around the world.

To deliver that, we built one of the world's largest networks. Today our network spans more than 200 cities worldwide and is within milliseconds of nearly everyone connected to the Internet. We have built the capacity to stand Continue reading

WARP is here (sorry it took so long)

Today, after a longer than expected wait, we're opening WARP and WARP Plus to the general public. If you haven’t heard about it yet, WARP is a mobile app designed for everyone which uses our global network to secure all of your phone’s Internet traffic.

We announced WARP on April 1 of this year and expected to roll it out over the next few months at a fairly steady clip and get it released to everyone who wanted to use it by July. That didn’t happen. It turned out that building a next generation service to secure consumer mobile connections without slowing them down or burning battery was… harder than we originally thought.

Before today, there were approximately two million people on the waitlist to try WARP. That demand blew us away. It also embarrassed us. The common refrain is consumers don’t care about their security and privacy, but the attention WARP got proved to us how wrong that assumption actually is.

This post is an explanation of why releasing WARP took so long, what we've learned along the way, and an apology for those who have been eagerly waiting. It also talks briefly about the rationale for why we Continue reading

A Letter from Matthew Prince and Michelle Zatlyn

To our potential shareholders:

Cloudflare launched on September 27, 2010. Many great startups pivot over time. We have not. We had a plan and have been purposeful in executing it since our earliest days. While we are still in its early innings, that plan remains clear: we are helping to build a better Internet. Understanding the path we’ve taken to date will help you understand how we plan to operate going forward, and to determine whether Cloudflare is the right investment for you.

Cloudflare was formed to take advantage of a paradigm shift: the world was moving from on-premise hardware and software that you buy to services in the cloud that you rent. Paradigm shifts in technology always create significant opportunities, and we built Cloudflare to take advantage of the opportunities that arose as the world shifted to the cloud.

As we watched packaged software turn into SaaS applications, and physical servers migrate to instances in the public cloud, it was clear that it was only a matter of time before the same happened to network appliances. Firewalls, network optimizers, load balancers, and the myriad of other hardware appliances that Continue reading

Terminating Service for 8Chan

The mass shootings in El Paso, Texas and Dayton, Ohio are horrific tragedies. In the case of the El Paso shooting, the suspected terrorist gunman appears to have been inspired by the forum website known as 8chan. Based on evidence we've seen, it appears that he posted a screed to the site immediately before beginning his terrifying attack on the El Paso Walmart killing 20 people.

Unfortunately, this is not an isolated incident. Nearly the same thing happened on 8chan before the terror attack in Christchurch, New Zealand. The El Paso shooter specifically referenced the Christchurch incident and appears to have been inspired by the largely unmoderated discussions on 8chan which glorified the previous massacre. In a separate tragedy, the suspected killer in the Poway, California synagogue shooting also posted a hate-filled “open letter” on 8chan. 8chan has repeatedly proven itself to be a cesspool of hate.

8chan is among the more than 19 million Internet properties that use Cloudflare's service. We just sent notice that we are terminating 8chan as a customer effective at midnight tonight Pacific Time. The rationale is simple: they have proven themselves to be lawless and that lawlessness has caused multiple tragic deaths. Even if Continue reading