When Scott Copeland got his associate degree in network administration back in 2004, the community college he attended didn’t offer IT security courses, “but it gave me the foundation to learn more about network security,” he says. His determination and thirst for learning led him to his current job as an IT security engineer at FedEx Services in Memphis, Tenn.To read this article in full or to leave a comment, please click here(Insider Story)
Microsoft has wrapped up work on a version of Windows 10 for China's government and state-owned businesses, and is ready to begin selling the software, a state-run newspaper said today."We have worked extensively to make it secure and controllable. We are now ready to serve the market," Alain Crozier, the CEO of Microsoft's Greater China operation, told China Daily.The modified Windows 10 was the result of a December 2015 deal with China Electronics Technology Group (CETC), a state-backed defense contractor. Microsoft and CETC formed a joint venture, C&M Information Technologies, to license the operating system to government agencies and some state-owned enterprises, including ones that control energy, telecommunications and transportation.To read this article in full or to leave a comment, please click here
Not many companies would want you to pee on their product, but one at Cebit positively encourages it.Peelytics of Heidelberg, Germany, has developed a Bluetooth beacon that detects when someone is urinating on it, and for how long. If that person has a hand free to wake up their smartphone, they can "claim" that micturition as their own using the Peelytics app, and perhaps win a prize if they peed for longest.It's all a game designed to encourage people to improve their aim (keeping restrooms cleaner) and to pay attention to promotional messages while in toilets in bars and clubs -- areas that marketers have already identified as prime placements for advertising.To read this article in full or to leave a comment, please click here
A newfound vulnerability in smartphones could let hackers remotely control the devices.With the acoustic injection attack, “attackers that deliver high intensity acoustic interference in close proximity” can interfere with a device accelerometer and get the sensor to send “attacker–chosen” data to the smartphone’s processor, say researchers from the University of Michigan and University of South Carolina in a paper.Accelerometers measure changes of speed in a device, and they are used industrially to sense vibration for machinery health. In a smartphone, the accelerometer sensor can be used to detect screen orientation, for example.To read this article in full or to leave a comment, please click here
The U.K. is joining the U.S. in its ban restricting passengers from bringing some electronic devices onto flights from the Middle East.Phones, laptops, and tablets that are larger than 16 cm (6.3 inches) in length and wider than 9.3 cm will no longer be allowed in the cabin on select flights coming from several Middle Eastern countries, the U.K.'s department of transportation said on Tuesday. The U.K. said it was in "close contact" with the U.S. since the country announced its own ban on Monday. However, the U.K. made no mention of any specific risk, only that it faces "evolving" terrorism threats. To read this article in full or to leave a comment, please click here
The field of personal digital assistants is only getting more crowded, with Samsung's new entry Bixby joining the fray. The Korean electronics giant announced the new assistant ahead of the Galaxy 8 smartphone, where it will make its debut. Bixby was thought to be the product of Viv, an AI assistant created by the same team that created Siri before Apple acquired it. Samsung acquired the Viv team last year. But Bixby is a new product from Samsung and intended to be a little different from the typical digital assistant. + Also on Network World: Virtual assistant faceoff: Alexa, Cortana, Google Assistant and Siri +
While Bixby will do most of the typical digital assistant functions found in Apple’s Siri and Microsoft’s Cortana, it also adds three new elements: context awareness, cognitive tolerance and completeness. To read this article in full or to leave a comment, please click here
Large data center interconnect users needing high-speed connectivity and bandwidth for access to massive cloud resources have a new option to handle these demands.Juniper today rolled out its Open Cloud Interconnect package which includes Dense Wavelength Division Multiplexing optical boards for its QFX10000 Layer 3 spine switch and BTI7800 optical transport switch families as well as software to manage those systems.+More Juniper coverage on Network World: Juniper battles Cisco, Huawei with new cloud infrastructure software, switches+To read this article in full or to leave a comment, please click here
For decades, enterprise computing environments have been composed of servers, storage and networking equipment developed by different vendors. Those choices often hinged on the best products to power applications and data -- as well as the enticing volume discounts tossed into enterprise agreements. A similar scenario is playing out in cloud computing infrastructure, where CIOs are grappling with how to best architect systems for multi-vendor, hybrid cloud strategies.A telling exchange on cloud vendors occurred during the Wall Street Journal’s CIO Network event last month when an audience member shared his perspective on the challenges of choosing between different cloud vendors with Adrian Cockcroft, vice president of cloud architecture strategy for Amazon Web Services (AWS), who was speaking on stage.To read this article in full or to leave a comment, please click here
No product or service – or end user – is perfect. This is especially true when it comes to hardware and software. That is why companies, if they want to stay in and grow their business, need to provide help to customers when things go wrong. And while no two products or problems are exactly alike, the best tech support departments share the following eight traits.[ Related: 11 tips for improving your company's customer support ]1. Offer multi-channel tech support, including live chat.
“The ubiquity of instant communication channels has meant that people want to get the support they want, whenever they want and through whatever method is most convenient,” says Amir Farhi, vice president, strategic alliances & business development, WalkMe. “Rather than relying [just] on email and phone communications, businesses should provide [tech support via] social media channels, [live chat] and messaging apps such as WhatsApp.” They should also “make sure [tech support representatives] are readily available and trained to use all channels.”To read this article in full or to leave a comment, please click here
A couple of months after announcing that Windows 10 will be available on ARM laptops based on Qualcomm's Snapdragon 835 when the Creators Update launches this spring, Microsoft also revealed that it has been trying out ARM servers in its Azure data centers and is planning to use them for some very specific production workloads.To read this article in full or to leave a comment, please click here(Insider Story)
Customer experience is the name of the game at Adobe Summit 2017 in Las Vegas this week. Today the company unveiled its new Experience Cloud offering, along with a new partnership with Microsoft aimed at creating a standard semantic data model for customer experience apps and services.For years, digital marketers have measured digital interactions to gather customer data in an effort to optimize customer interactions in real-time by doing things like personalizing landing pages and targeting display ads. The new Adobe Experience Cloud brings together Adobe Marketing Cloud, Adobe Advertising Cloud and Adobe Analytics Cloud in an effort to take the technology Adobe has developed for digital marketers and extend it to all the areas that touch on customer experience, like optimizing and personalizing customer support or building products.To read this article in full or to leave a comment, please click here
While the IT and business process services industry continued to grow through 2016, that growth slowed over the course of the year and could fall to less than 2 percent by 2019, according to a recent report from IT and business sourcing consultancy and research firm Everest Group.[ Related: Outsourcing trends to watch in 2017 ]The pace of year-on-year revenue growth fell from 4.5 percent in the first quarter of last year to below three percent by year-end. And Everest Group predicts a continued decline over the next one to three years, falling to as low as 1.9 percent by late 2019 as a result of as a result of macro uncertainties, technology disruption and intense competition.To read this article in full or to leave a comment, please click here
Organizations that use the popular Moodle learning management system should deploy the latest patches as soon as possible because they fix vulnerabilities that could allow attackers to take over web servers.Moodle is an open source platform used by schools, universities, and other organizations to set up websites with interactive online courses. It's used by more than 78,000 e-learning websites from 234 countries that together have more than 100 million users.A week ago the Moodle developers released updates for the still supported branches of the platform: 3.2.2, 3.1.5, 3.0.9 and 2.7.19. The release notes mentioned that "a number of security related issues were resolved," but didn't provide any additional details about their nature or impact.To read this article in full or to leave a comment, please click here
Avaya is one of the largest providers of enterprise communications products and services. It is a complex company of 158 separate entities that employ about 9,700 people worldwide. Most of its entities in North America, representing about 3,800 of its employees, filed for Chapter 11 reorganization earlier this year.Avaya reported 2016 revenue at $3.7 billion. Despite an annual adjusted EBITDA of $940 million and positive free cash flow, it has a debt problem. It owes about $6 billion due to multiple investors spread over multiple maturity dates over the next several years.To read this article in full or to leave a comment, please click here
As IBM welcomes an estimated 20,000 developers, customers and partners to Las Vegas this week for its InterConnect conference, a running theme throughout the three-day show is providing application builders with cognitive and analytical tools based off the company’s Watson platform.+MORE FROM NETWORK WORLD: How IBM wants to bring blockchain from Bitcoin to your data center | IBM + Red Hat = An open source hybrid cloud +To read this article in full or to leave a comment, please click here
Two months after acquiring SimpliVity for US$650 million, Hewlett Packard Enterprise is beginning to reshape the company's converged infrastructure offering in its own image. SimpliVity’s hyperconverged infrastructure appliance, the OmniCube, replaces storage switches, cloud gateways, high-availability shared storage, and appliances for backup and deduplication, WAN optimization, and storage caching. The company also offers OmniStack, the software powering the OmniCube, packaged for other vendors’ hardware.Now HPE has qualified that software on its workhorse ProLiant DL380 server and will sell it as the snappily titled HPE SimpliVity 380 with OmniStack, Mark Linesch, the vice president for global strategy and operations of HPE's enterprise group, said Tuesday at the Cebit trade show in Hanover, Germany.To read this article in full or to leave a comment, please click here
The least-Apple tablet update everImage by AppleLess sleek and thin? More hardware bang for your buck? The price actually dropped?! Who are you, and what have you done with Apple? The inscrutable gadget company also announced the availability of red iPhone 7s, a new video feature, extra bands for Apple Watch, and a Swift update. Check them out.To read this article in full or to leave a comment, please click here
Gartner, the analyst firm that makes squillions of dollars advising its enterprise clients on technology decisions, came up with a concept a few years ago entitled Bi-modal IT. From the expectedly wordy Gartner definition, the company defines this approach thusly:
“Bimodal is the practice of managing two separate but coherent styles of work: one focused on predictability, the other on exploration. Mode 1 is optimized for areas that are more predictable and well-understood. It focuses on exploiting what is known, while renovating the legacy environment into a state that is fit for a digital world. Mode 2 is exploratory, experimenting to solve new problems and optimized for areas of uncertainty. These initiatives often begin with a hypothesis that is tested and adapted during a process involving short iterations, potentially adopting a minimum viable product (MVP) approach.”To read this article in full or to leave a comment, please click here
Steve Schwinke has worked on OnStar at GM in a variety of roles for some 20 years, watching the service evolve from a customer benefit into a full fledged connectivity mesh that helps the automotive giant improve its vehicles. Now Director of Advanced Development, Schwinke recently talked to Network World Editor in Chief John Dix about OnStar as an IoT platform.How has OnStar evolved over the years?OnStar started as safety, security and peace of mind for customers, and we have a rich history of that and continue to deliver those services today, but we had a big transformation about 12 years ago when we started moving towards the digital world. When the digital hardware came out we started leveraging vehicle data to do more things beyond those core services, and that was really around trying to provide better insights into how vehicles are performing and trying to build a better product moving forward.To read this article in full or to leave a comment, please click here
The Rambler 18 oz. bottle is next-level, and the perfect addition to your rough commutes, day hikes, or kayak sessions. Features a no-sweat design, tough 18/8 stainless steel construction and a leakproof, 3-finger grip, insulated TripleHaul cap to protects your truck cab or day pack from spills. The Rambler 18 oz. bottle stands 9 1/2 inches high, has a diameter of 3 inches, sized to fit in standard sized cup holders. The popular Yeti bottle's list price has been reduced a significant 42% to $23.25. See the deal now on Amazon.To read this article in full or to leave a comment, please click here