Why you Have to Fail Fearlessly to Succeed: The Citizens Bank Story of Innovation with Docker
We had the chance recently to sit down with the Citizens Bank mortgage division and ask them how they’ve incorporated innovation into a regulated and traditional business that is still very much paper-based.
The most important lesson they’ve learned: you have to be willing to “fail fearlessly,” but to do that, you also have to minimize the consequences and cost of failure so you can constantly try new ideas. With Docker Enterprise, the team has been able to take ideas from concept to production in as little as a day.
Here’s what they told us. You can also catch the highlights in this 2 minute video:
On focus:
Matt Rider, CIO Mortgage Division: Our focus is changing the mortgage technology experience at the front end with the borrower and on the back end for the loan officers and the processors. How do we bring those two together? How do we reduce the aggravation that comes with obtaining a mortgage?
On founding an “innovation team” . . .
Matt: When I came here I recognized that we were never going to achieve our vision if we kept doing things the same way. We wanted to reduce the aggravation that comes with obtaining a mortgage. Continue reading

