IT And The Exception Mentality

If you work in IT, you probably have a lot in common with other IT people. You work long hours. You have the attitude that every problem can be fixed. You understand technology well enough to know how processes and systems work. It’s fairly common in our line of work because the best IT people tend to think logically and want to solve issues. But there’s something else that I see a lot in IT people. We tend to focus on the exceptions to the rules.
Odd Thing Out
A perfectly good example of this is automation. We’ve slowly been building toward a future when software and scripting does the menial work of network administration and engineering. We’ve invested dollars and hours into making interfaces into systems that allow us to repeat tasks over and over again without intervention. We see it in other areas, like paperwork processing and auto manufacturing. There are those in IT, especially in networking, that resist that change.
If you pin them down on it, sometimes the answers are cut and dried. Loss of job, immaturity of software, and even unfamiliarity with programming are common replies. However, I’ve also heard a more common response growing Continue reading
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