Intelligent Network, Intelligent Operator
Maybe I’m old school, but I’m just not into black box networking. Especially if critical services are dependent on my network infrastructure. I wore those shoes for 19 years, so this feeling has burned into my psyche through many real world experiences. I don’t think I’m alone in this thinking.When bad things happen to network users, all eyes are on the physical network team, even when it’s not a physical network problem. The physical network is guilty until it can be proven otherwise. So it’s only fair that physical network operators are skeptical of technology whose inner workings are unknowable. Waiting on your network vendor’s technical support team isn’t an option when the CIO is breathing down your neck. Especially if a mitigation exists that can be acted on immediately.
That said, there is indeed a limit to the human ability. It is increasingly lossy as the number of data points grow. Moreover, the levels of ability are inconsistent across individuals. Box level operations leaves it up to the operator to conceptualize the physical network state as a whole in his/her head and this generally results in Continue reading
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