AI Enshittification: Swiss Airlines Edition
Remember the vendor consultants who persuasively told you how to use their gear to build a disaster recovery solution with stretched VLANs, even though the only disaster recovery they ever experienced was the frantic attempt to restart their PowerPoint slide deck? Fortunately, I was only involved in the aftermath of their activity when the laws of physics reasserted themselves, and I helped the poor victims rearchitect their network into a somewhat saner state.
There’s another batch of snake-oil salesmen consultants peddling their warez to the gullible incompetent managers: the AI preachers promising reduction in support costs. Like the other group of consultants, they have never worked in support and have never implemented a working AI solution in their lives, but that never bothered them or their audience.
Unfortunately, this time I had the unfortunate “privilege” of having the painful front-row seat.


