A New Year’s Resolution for your Intranet: Do an IA Health Check!
I spent a lot of time in 2016 working on more information architecture (IA) projects than usual – from designing comprehensive information architectures as part of intranet migrations or upgrades to small IA usability engagements and everything in between. Here are six key lessons that I learned that can form the basis of your new year’s resolution to give your intranet IA a health check.The Information Architecture for your intranet provides the strategy and plan for information access. It informs how users will navigate through the solution and how information managed by the solution will be organized. A good intranet information architecture is 100% focused on the people who need to process, find, and interact with the content. We mostly think of IA as supporting the “browse” experience. But, given the fact that search depends on metadata, which is part of your IA, a good IA is also supports search. If you get it right, your information architecture will help users find content in three critical content-finding scenarios:To read this article in full or to leave a comment, please click here