Does your smartphone embarrass you?
Modern computer and internet technology is amazing, allowing us to do an incredible number of things that simple weren’t possible before, both individually and as part of larger organizations.But anyone who works with computer and mobile devices knows that everything isn’t perfect. Too often, computer systems are frustratingly hard to use. And now, the Nielsen Norman Group has identified a new problem stemming from sub-optimal user interfaces: computer-assisted embarrassment.Earlier this month, Susan Farrell described the phenomenon this way: “Smart devices have invaded our world and inserted themselves in almost every context of our existence. Their flaws and faulty interactions are no longer only theirs—they reflect badly on their users and embarrass them in front of others.”To read this article in full or to leave a comment, please click here