What’s Wrong With the Internet?
How many times have you received that call or even made the statement that “The Internet is Down?” Or perhaps the “Internet is Slow?” Obviously these statements are very rarely true. As a whole, the Internet is functional and it is FAST. However these statements seem true from the perspective of the individual making them. My frustration is that we never have visibility into the data necessary to assess the health of the Internet from a relevant, holistic perspective over time. As a result, consumers and providers have a limited view of problems that randomly present in this manner.
The Problem
When I think about the impact Internet hiccups have on me, I realize that I could do things much differently if it delivered consistent reliability. Even if it wasn’t as reliable as infrastructures like the PSTN, having some semblance of trust in knowing when and how my connections might fail or degrade would help. The resulting improvements would allow me to use more robust tools like video and voice over the Internet and put my cell phone away. I can’t tell you how many times I’ve spent hours chasing ghosts. These transient issues tend to get resolved when they worsens and the root cause is more easily identifiable. Increasing the trust we have in our services would materially change the way in which we use them. Continue reading