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I wanted to call out a couple of software packages whose vendors I’ve worked with recently that I felt had really good customer service. The software packages are BusyCal (from BusyCal, LLC) and Textual (from Codeux Software, LLC).
As many of you know, the Mac App Store (MAS) recently suffered an issue due to an expired security certificate, and this caused many MAS apps to have to be re-downloaded or, in limited cases, to stop working (I’m looking at you, Tweetbot 1.6.2). This incident just underscored an uncomfortable feeling I’ve had for a while about using MAS apps (for a variety of reasons that I won’t discuss here because that isn’t the focus of this post). I’d already started focusing on purchasing new software licenses outside of the MAS, but I still had (and have) a number of MAS apps on my Macs.
As a result of this security certificate snafu, I started looking for ways to migrate from MAS apps to non-MAS apps, and BusyCal (a OS X Calendar replacement) and Textual (an IRC client) were two apps that I really wanted to continue to use but were MAS apps. The alternatives were dismal, at best.
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