Own the Problem
In the late 1990’s, I was on the routing protocols TAC team in Raleigh — which means I answered the phone, and said things like, “This is Russ from Cisco TAC, how can I help you?” Generally what followed was a crash, or, well, just about anything. The design on the left is what we had on the back of our shirts — including what we called ourselves, the Gateway of Last Resort.
Of course it’s a play on words, as you might imagine — where does a host send traffic it doesn’t know what to do with? The gateway of last resort. And what is the gateway of last resort? A router. And what the RP team worked on was, well, routers. But there’s another reason we adopted this slogan for ourselves — because it was, generally speaking, how the CRC (the folks who took the initial call and figured out which backline team to hand it off to) conceived of our little team. The PIX, the 7200, VIP cards, crashes, hangs, tracebacks, any sort of routing protocol problem, lots of hardware problems, anything to do with the forwarding path, memory fragmentation, and just about anything else. A Continue reading