Outsourcing Mistakes
Outsourcing is complex, and there are lots of ways it can go wrong, or simply fail to deliver. I’ve put together a list of things that I see going wrong with outsourcing arrangements. Of course it’s not exclusive!
There’s a few different types of outsourcing. It might mean procuring a commodity service – e.g. IaaS, or it might mean handing over your existing environment and staff to a third party. There’s also a whole range of levels in between, but the usual deal is: Some part of your environment gets managed or delivered by someone else, according to the terms of a fixed agreement.
Here’s a few things I’ve learnt to watch out for (nb not all these items apply to all types of agreements):
Not keeping up to date
If your outsourcer is managing your software, the contract usually covers applying security patches and bug fixes. But what gets missed is larger upgrades – e.g. ESXi 4.1 to 5.x. Everything goes OK for a while…and then your version goes End of Support.
It then becomes a major drama to get the upgrades sorted out. For financial purposes, you may not be able to do major Continue reading

You know those times when you paste innocuous config to a router and it just freezes up on you? Even if you know you’ve done nothing wrong it can be a few scary seconds until the router starts to respond again. While reading up on onePK I was trying to come up with a use case. Though I eventually thought about some other things that would actually be useful. The very first thing that came to mind was something to test just for fun.
You know those times when you paste innocuous config to a router and it just freezes up on you? Even if you know you’ve done nothing wrong it can be a few scary seconds until the router starts to respond again. While reading up on onePK I was trying to come up with a use case. Though I eventually thought about some other things that would actually be useful. The very first thing that came to mind was something to test just for fun.