Testing Your Weakest Links as a Chain
You may have heard in the news this week that there was a big issue with Southwest Airlines this holiday season. The issues are myriad and this is going to make for some great case studies for students in the future. However, one thing I wanted to touch on briefly in this whole debacle was the issue of a cascade failure.
The short version is that a weather disruption in the flight schedule became a much bigger problem when the process for rescheduling the flight crews was overwhelmed. Turns out that even after the big computer system upgrades and all the IT work that has gone into putting together a modern airfare booking system that one process was still very manual. The air crew rescheduling department was relatively small in nature and couldn’t keep up with the demands placed on it by the disruptions. It got to the point where Southwest had to reduce their number of flights in order to get the system back to normal.
Worst Case Scenario
I’m not an expert at airline scheduling but I have spent a lot of time planning for disaster recovery. One of the things that we focus on more than anything Continue reading


