Not long after I published the let’s drop some configuration commands rant I got a very nice email from Nicolas Delecroix, Technical Marketing Engineer in Cisco INSBU, effectively saying “Would you have time for a short WebEx call to discuss the root cause of the problem and what we did to fix it?”
Of course I agreed and here’s what they told me:
Read more ...Last Thursday, ProPublica published an article critiquing our handling of some abuse reports that we receive. Feedback from the article caused us to reevaluate how we handle abuse reports. As a result, we've decided to update our abuse reporting system to allow individuals reporting threats and child sexual abuse material to do so anonymously. We are rolling this change out and expect it to be available by the end of the week.
I appreciate the feedback we received. How we handle abuse reports has evolved over the last six and a half years of Cloudflare's history. I wanted to take this opportunity to walk through some of the rationale that got us to this point and caused us to have a blindspot to the case that was highlighted in the article.
Cloudflare is not a hosting provider. We do not store the definitive copy of any of the content that someone may want to file an abuse claim about. If we terminate a customer it doesn’t make the content go away. Instead, we are more akin to a specialized network. One of the functions of the network that we provide is to add security to the content Continue reading
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