Identifying impactful service system problems via log analysis
Identifying impactful service system problems via log analysis He et al., ESEC/FSE’18
If something is going wrong in your system, chances are you’ve got two main sources to help you detect and resolve the issue: logs and metrics. You’re unlikely to be able to get to the bottom of a problem using metrics alone (though you might well detect one that way), so that leaves logs as the primary diagnosis tool. The online service at Microsoft used as the main case study in the paper produces dozens of Terabytes of logs every day.
Logs play a crucial role in the diagnosis of modern cloud-based online service systems. Clearly, manual problem diagnosis is very time-consuming and error-prone due to the increasing scale and complexity of large-scale systems.
Log3C analyses logs to look for indications of impactful problems, using correlated KPIs as a guide. It finds these needles in the haystack with an average precision of 0.877 and an average recall of 0.883. A distributed version of Log3C has been deployed and used in production at Microsoft for several years, both to support a massive online service (we are not told which one), and integrated into “Product B” where Continue reading
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