Human Generated Questions About AI Assistants

I’ve taken a number of briefings in the last few months that all mention how companies are starting to get into AI by building an AI virtual assistant. In theory this is the easiest entry point into the technology. Your network already has a ton of information about usage patterns and trouble spots. Network operations and engineering teams have learned over the years to read that information and provide analysis and feedback.
If marketing is to be believed, no one in the modern world has time to learn how to read all that data. Instead, AI provides a natural language way to ask simple questions and have the system provide the data back to you with proper context. It will highlight areas of concern and help you grasp what’s going on. Only you don’t need to get a CCNA to get there. Or, more likely, it’s more useful for someone on the executive team to ask questions and get answers without the need to talk to the network team.
I have some questions that I always like to ask when companies start telling me about their new AI assistant that help me understand how it’s being built.


