IDG Contributor Network: Update on Spectrum: Billing systems scheduled to be merged
Back in May 2016 when Charter officially closed the deal to acquire Time Warner Cable and Bright House Networks, they took on a monumental task of merging many different systems to make one cohesive customer experience. (As a disclaimer, my company does sell and manage Spectrum Enterprise services.)This deal was worth over $60 billion and effects over 90,000 employees and 25 million customers with significant coverage in 48 states. Among old school telecom pros, the move to snag Tom Rutledge from Cablevision in late 2012 and relocating the headquarters to Tom’s backyard in Connecticut was a sign of big things to come.As it stands today, Spectrum does not have an online payment option for enterprise services that allows you to view your bill or even your bill amount. Bright House did have a platform but it was recently taken down after performing some maintenance, pointing customers to the Spectrum Business billing log in.To read this article in full or to leave a comment, please click here










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