Startup Nyansa helps companies quantify the impact of application performance
Understanding the impact of an IT outage is a fairly standardized process. Take how much revenue the company generates, break it down to an hourly amount and, as they say in the UK, “Bob’s your Uncle”. However, IT outages aren’t nearly as common as they used to be a decade or more ago. Businesses build their infrastructure with so much redundancy that the concept of an outage is rare. I believe most companies could go into their data center and flick any piece of equipment off and not one user would notice.The bigger problems today are related to “brown out” situations, where things are working but not quite right. A user tries to make a call from a VoIP phone and the call is choppy or attempts to input some information into a CRM system and the interface is slow. These are much more difficult problems to quantify the impact of. Last year I asked a number of IT leaders if they were aware of how much productivity was lost due to poor application performance and most either took a shot in the dark or admitted they had no idea. As best as I can tell, the number is Continue reading
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