Riverbed searches for the IT Holy Grail
There’s a historical fable about the Holy Grail. Various cultures have different versions, but it’s described as some kind of dish or chalice with miraculous powers that gives the wielder eternal youth, riches or some other wonderful thing. Many people throughout history have spent their lives looking for the Holy Grail, but they never found it because it is, after all, a myth. The world of IT has it’s own Holy Grail and that’s being able to understand how the infrastructure is performing through the lens of the user. In theory, one should be able to monitor the application and use that as a proxy for user experience. In theory, this makes sense and seems easy, but practically speaking it’s extremely difficult to do because the “end user experience” can be impacted by the application, device, network, databases, service or a number of other factors. To read this article in full or to leave a comment, please click here