A deep dive into Cloudflare’s September 12, 2025 dashboard and API outage
We had an outage in our Tenant Service API which led to a broad outage of many of our APIs and the Cloudflare Dashboard.
The incident’s impact stemmed from several issues, but the immediate trigger was a bug in the dashboard. This bug caused repeated, unnecessary calls to the Tenant Service API. The API calls were managed by a React useEffect hook, but we mistakenly included a problematic object in its dependency array. Because this object was recreated on every state or prop change, React treated it as “always new,” causing the useEffect to re-run each time. As a result, the API call executed many times during a single dashboard render instead of just once. This behavior coincided with a service update to the Tenant Service API, compounding instability and ultimately overwhelming the service, which then failed to recover.
When the Tenant Service became overloaded, it had an impact on other APIs and the dashboard because Tenant Service is part of our API request authorization logic. Without Tenant Service, API request authorization can not be evaluated. When authorization evaluation fails, API requests return 5xx status codes.
We’re very sorry about the disruption. The rest Continue reading

