MacBook Battery Replacement Requires Admin Credentials?
Over the weekend, I investigated the possibility of Apple replacing the tired battery in my four year old rMBP13. Yes, they can do it. It’s $199 for that particular model. But they also require an admin-level username and password for the device. Here’s an excerpt from the chat session.
Apple support rep:
What is the Admin Name and password for your Mac?
Me:
Will not share. Definitely should not be required for a battery replacement.
Apple support rep:
It is required. When the Mac goes to the repair depot that is required. You can remove that information so there is just an automatic log in. And you can set it up again when you get it back. We do not ask for any information that is not required.
Me:
Okay, then we’re done here. Thanks very much for your help!
An automatic log in, while an improvement from a certain point of view, isn’t a fix. No, you don’t have to know the user/pass now to access the system now, but you’re still on the system with admin-level credentials. Anyone with admin equivalent credentials to the system can, with a minimum of effort, get into whatever part of the file system Continue reading