Salesforce Einstein aims to democratize AI
Along with virtual reality, artificial intelligence (AI) is perhaps the hottest buzzword in technology these days. AI is turning up everywhere, from chatbots and smart speakers to driverless cars and autonomous everything. And now it’s coming to CRM, courtesy of Salesforce Einstein, which the company says brings machine learning, predictive analytics and natural language processing to the entire Salesforce platform.At the giant Dreamforce conference in San Francisco this week, Salesforce execs from CEO Marc Benioff on down were predictably enthusiastic about the new features. In a 150-minute keynote address accompanied by Will.i.am and an impressive variety of non-profit and other Salesforce customers, Benioff warned attendees that “you know the world has been changing” and noted that the cloud gives you access to the new world of AI technology.To read this article in full or to leave a comment, please click here



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