Open source all the way down: Upgrading our developer documentation
At Cloudflare, we treat developer content like a product, where we take the user and their feedback into consideration. We are constantly iterating, testing, analyzing, and refining content. Inspired by agile practices, treating developer content like an open source product means we approach our documentation the same way an open source software project is created and maintained. Open source documentation empowers the developer community because it allows anyone, anywhere, to contribute content. By making both the content and the framework of the documentation site publicly accessible, we provide developers with the opportunity to not only improve the material itself but also understand and engage with the processes that govern how the documentation is built, approved, and maintained. This transparency fosters collaboration, learning, and innovation, enabling developers to contribute their expertise and learn from others in a shared, open environment. We also provide feedback to other open source products and plugins, giving back to the same community that supports us.
Great documentation empowers users to be successful with a new product as quickly as possible, showing them how to use the product and describing its benefits. Relevant, timely, and accurate content can save Continue reading