Report: Comcast and T-Mobile up, AT&T down in latest telecom customer service ratings
An annual customer satisfaction survey says that T-Mobile is now the highest-rated of America’s big four wireless carriers, and that Comcast is no longer the least-popular ISP in the country, among other results.+ALSO ON NETWORK WORLD: New JavaScript spam wave distributes Locky ransomware + Google cleared of infringement in Oracle lawsuit over JavaThe American Customer Satisfaction Index, released today, found that the percentage of users satisfied by T-Mobile’s service rose 6% in year-over-year terms to 74%, while the wireless service provider industry as a whole saw a 1.4% improvement, to 71%. The only named provider to lose ground was TracFone, which dropped to 75% from 77% in 2015, though that still makes it the highest-rated in the category.To read this article in full or to leave a comment, please click here
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