Black Friday, Technology Glitches and Revenue Lost
This morning my wife was trying to purchase something from BELK.com. She ran into an issue at the point of transaction. The error that was being returned looked like the credit card number was invalid. Since the first attempt was on a mobile device, she attempted the transaction again from a computer. This was met with the same challenge. Ultimately, three different credit cards were attempted and none seemed to work. After reviewing the card account activity, I could see a total of about 5 authorizations against the 3 cards.
My wife contacted BELK by phone and they asked us to call our cc company (which I begrudgingly did). Finally they were able to process the cart transaction manually and admitted that we weren’t the only people experiencing the problem. They went on to say that their systems were very slow and that they were having issues with transactions internally too.
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