Gathering No MOS

If you work in the voice or video world, you’ve undoubtedly heard about Mean Opinion Scores (MOS). MOS is a rough way of ranking the quality of the sound on a call. It’s widely used to determine the over experience for the user on the other end of the phone. MOS represents something important in the grand scheme of communications. However, MOS is quickly becoming a crutch that needs some explanation.
That’s Just Like Your Opinion
The first think to keep in mind when you look at MOS data is that the second word in the term is opinion. Originally, MOS was derived by having selected people listen to calls and rank them on a scale of 1 (I can’t hear you) to 5 (We’re sitting next to each other). The idea was to see if listeners could distinguish when certain aspects of the call were changed, such as pathing or exchange equipment. It was an all-or-nothing ranking. Good calls got a 4 or even rarely a 5. Most terrible calls got 2 or 3. You take the average of all your subjects and that gives your the overall MOS for your system.

When digital systems came along, MOS took Continue reading

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