CIOs say AppleCare for Enterprise is lacking
Apple's budding partnership with IBM culminated in the release of AppleCare for Enterprise, the company's business-specific support service, but for the vast majority of organizations that use Apple products the initiative is nothing more than a glorified Genius Bar. CIOs and IT professionals welcome Apple's recent interest in the enterprise, but many are still unclear on the levels of support and services the consumer giant offers — and few are satisfied with Apple's commitment. AppleCare for Enterprise, which is roughly 8-months-old, includes 24/7 phone and email support for all Apple hardware and software, on-site service from IBM, next-day device replacement, a designated account manager and one-hour response times for urgent issues. These services are virtually unattainable for most business customers because many don't have relationships with both Apple and IBM, a requirement for the support services.To read this article in full or to leave a comment, please click here