But Does it Work?
When I was in the USAF, a long, long, time ago, there was a guy in my shop — Armand — who, no matter what we did around the shop, would ask, “but does it work?” For instance, when I was working on redoing the tool cabinet, with nice painted slots for each tool, he walked by — “Nice. But does it work?” I remember showing him where each tool fit, and how it would all be organized so we the pager went off at 2AM because the localizer was down (yet again), it would be easy to find that one tool you needed to fix the problem. He just shook his head and walked away. Again, later, I was working on the status board in the Group Readiness Center — the big white metal board that showed the current status of every piece of comm equipment on the Base — Armand walked by and said, “looks nice, but does it work?” Again, I showed him how the new arrangement was better than the old one. And again Armand just shook his head and walked away. It took me a long time to “get it” — to Continue reading