Happy Birthday SR629007199!
It is with disappointment and frustration that I'm celebrating the 1st birthday of an unresolved Cisco support case. I'm not happy about it, plan to do some complaining in this post.Now, don't get me wrong, I think the people at Cisco TAC are great. They're an absolutely first class support organization, the standard by which other vendors are judged, and they consistently give me great service.
In spite of their efforts, sometimes things just don't work out. This is one of those times.
I opened SR629007199 on January 31st 2014 after noticing a peculiar problem with an ISR G2 router: Servers couldn't receive packets intended for them because the router was screwing up their traffic. The Ethernet frames carrying these packets included the wrong destination MAC address, so the servers ignored them.
Specifically, the router was screwing up the IP->L2 address mapping required for IPv4 multicast packets. Instead of using 23 bits of the multicast group in the L2 header, that portion of the L2 header was all zeros. It looked like this:
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| Bogus dMAC on most of these frames |
Those two HSRP packets originated by the router looked okay, and traffic from local sources was okay, but every Continue reading

This blog post is probably more personal than the usual posts here. It’s about why I joined CloudFlare.