Fact-Gathering with Event-Driven Ansible for Microsoft Windows ITSM
The use of Event-Driven Ansible to enable fact gathering from events is considered a “Getting Started” type of use case, but it can be extremely powerful. This use case is simple and it is what we consider a “Read Only” type of action, meaning that we are not making any changes, but we are using the event to trigger a fact gathering process which we can later publish to the IT Service Management system.
The benefit with this is we are able to provide consistent automated troubleshooting and fact gathering which is used to enrich the ticketing systems, so when our engineers have a look at the incident, they have all the information they need to decide on the next steps to resolve the issue or situation. This can potentially save many hours of toil and ultimately save an organization money from reduced down time and faster resolutions. But, we are assuming that our technical teams will know what to do with this event data.
What if we could assist with filling the gap when an incident takes place, and we could receive information or even options on how to resolve the issues? This is where we could use Continue reading
