Are Chatbots a Security Risk?
Chatbots – ingenious little bits of programming that have been making it possible for companies to automate the handling of queries, sales, and basic customer support. These bots are deployed through a number of different messaging platforms like Facebook Messenger, WhatsApp, etc.
And they have proven very popular. But, how secure is the tech? Lately, especially, there have been a lot of concerns raised. Say, for example, that I head out and use the Nordstrom app. I find the perfect pair of discounted sport shoes and want to buy them.
How safe am I entering my credit card details over the system? Or, more importantly, can chatbots be hacked?
Let's take a step back here for a second. Certainly, a chatbot is essentially just a program, and so, it makes sense that it could be hacked. But the danger is not likely to be any more than your local bank being hacked.
The same HTTPS protocols and metadata techniques used to provide security for the bank's site and messaging services can also secure the information transmitted via chatbots. The tech underlying the chatbot is similar, in fact, to your standard app, so it is not new.
The main difference here, Continue reading
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